1.1 These Terms and Conditions (“Terms”) govern the sale of goods by Molar Mindset Wellbeing Boxes (“we”, “us”, “our”) to you (“the Customer”).
1.2 By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.
1.3 These Terms comply with applicable UK legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
2.1 All orders placed by you constitute an offer to purchase goods subject to these Terms.
2.2 A legally binding contract is formed only when we issue an order confirmation to you.
2.3 We reserve the right to refuse or cancel any order at our discretion prior to dispatch, in which case a full refund will be issued.
3.1 Delivery charges will be clearly displayed prior to order confirmation.
3.2 Orders will be delivered via third-party carriers, including but not limited to Royal Mail, DPD, or equivalent services.
3.3 Risk in the goods passes to you upon delivery.
3.4 You are responsible for providing accurate delivery details. We shall not be liable for failed or delayed delivery resulting from incorrect information supplied by you.
3.5 Where delivery fails due to your error, additional charges may apply for re-delivery.
4.1 Orders are typically processed within 2 working days.
4.2 Estimated delivery times are 2-3 working days from dispatch.
4.3 Delivery times are estimates only and not guaranteed.
4.4 We will inform you of any significant delays using the contact details provided.
4.5 We shall not be liable for delays caused by events beyond our reasonable control.
5.1 You have the legal right to cancel your order within 14 calendar days from the day after you receive the goods, without giving any reason.
5.2 To exercise your right to cancel, you must inform us of your decision in writing (e.g., by email).
5.3 You must return the goods within 14 days of notifying us of cancellation.
5.4 You are responsible for the cost of returning the goods unless they are faulty or not as described.
5.5 We will reimburse all payments received from you, not including standard delivery costs, within 14 days of receiving the returned goods or proof of return.
The right to cancel does not apply to:
6.1 In addition to your statutory rights, we may offer a returns policy as outlined here.
6.2 Items must be returned unused, unopened, and in their original condition and packaging.
6.3 Proof of purchase is required.
6.4 Refunds will be processed to the original payment method within a reasonable timeframe following inspection.
6.5 We reserve the right to refuse a refund where goods are not returned in a saleable condition, damaged, unless faulty.
7.1 Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose.
7.2 If you receive faulty, damaged, or incorrect goods, you must notify us within 24 hours of delivery
7.3 Where a valid claim is established, you are entitled to a repair, replacement, or refund in accordance with your statutory rights.
8.1 Some products may be fragile; any transit damage must be reported promptly with supporting evidence.
8.2 Our products may contain ingredients or materials that could cause allergic reactions. It is your responsibility to check product contents before use.
8.3 Our wellbeing products are not intended to replace professional medical advice, diagnosis, or treatment.
9.1 We warrant that goods will conform to their description at the time of delivery.
9.2 Where applicable, manufacturer warranties may apply in addition to your statutory rights.
9.3 Nothing in these Terms excludes or limits liability for:
10.1 We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
10.2 Personal data collected may include your name, address, email address, and payment details.
10.3 We use your data solely for:
10.4 We will not share your personal data with third parties except where necessary for order fulfilment (e.g., delivery providers) or where required by law.
10.5 We take appropriate technical and organisational measures to protect your personal data.
10.6 You have the right to:
10.7 For further details, please refer to our Privacy Policy or contact us directly.
11.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For all enquiries, cancellations, or complaints, please contact:
The Molar Mindset - using the contact form on the website – thank you